Public Disclosure Document

Blue Water Mortgages is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number is FSP 1007339

Our office contact details:
Address: 7D Royal Heights, New Plymouth 4312
Phone: 021 88 3816
Email: james@bluewatermortgages.co.nz
Website: www.bluewatermortgages.co.nz

Nature and Scope of financial advice services:

Our Services

• Debt management (including borrowing for personal and investment purposes)

Products we can provide financial advice about

• Loans including mortgages.

Product providers we might recommend:

• ASB Bank
• ANZ Bank
• BNZ Bank
• Kiwibank
• TSB
• Westpac
• SBS Bank
• CoOperative Bank
• Pepper Money
• Resimac Group
• Liberty Finance
• Pepper Money
• Cresssida Capital
• Funding Partners
• Propspa

Our fees:

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable. The following section outlines the types of fees that may apply:

• The fees charged for our advice and services may be based on a combination of:
  • A set dollar amount; OR
  • a percentage-based fee.
• Our agreed advice and service fees may include charges for:
  • Initial advice ongoing; OR
  • annual advice and services.

Other costs:

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs.
However, we will agree on all additional costs with you prior to incurring them; OR We don’t charge our clients fees, expenses or anything else directly for the financial advice we provide.

Commissions:

For services in relation to insurance/ investments/ loan products, commissions may be paid by the product provider as follows:
Initial Commission. A percentage of the value of your loan balance, or insurance premiums; and arranging a mortgage and home loans and or referring your insurance needs to an insurance provider.
Ongoing Commission. A percentage of the value of your new home loans, outstanding loan amount or premiums, usually calculated at the end of each month in which you hold a loan, or on renewal of insurance products. Arranging a mortgage and home loans and or referring your insurance needs to an insurance provider.

Conflicts of interest or other incentives:

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.
How we manage any conflicts of interest & To ensure our advisers prioritise our clients’ interests.
We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
All our advisers undergo annual training about how to manage conflicts of interest.
We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you:

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
Give priority to the clients’ interest, and
Exercise care, diligence and skill, and
Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

Our Internal complaints process:

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints person is James Fanshawe who can be reached via email at james@bluewatermortgages.co.nz or 021 88 3816. James Fanshawe will reply to you within 24 hours.

Our internal complaints handling process is as follows:

Initial Response:

• Immediately record complaints.
• If unresolved within 2 working days, issue a stage 4 acknowledgment to the complainant.

Review and Escalation:

• Conduct an initial review to prioritise the complaint and decide if it requires escalation or can be resolved informally.
• Clarify the complaint’s details and the client’s desired resolution. Assessment and Resolution Proposal:
• Evaluate the harm or cost incurred by the client and our role in it.
• Confirm these details with the client, offering a proposed resolution. Escalation Options:
• If a resolution is not reached, suggest escalating the complaint to our Dispute Resolution Scheme (DRS).
• Advisers have the option to escalate the complaint internally or to our DRS at any point.

Our external complaints process:

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme:

Financial Services Complaints Ltd.
This service will cost you nothing, and will help us resolve any complaints.

You can contact Financial Services Complaints Ltd at:
Address: Writing to FSCL, PO Box 5967, Wellington 6140
Phone number: 0800 347 257, or if you are calling from overseas 04 472 3725
Email address: complaints@fscl.org.nz